What is Curbside Delivery Service?

Curbside delivery service provides delivery of your item(s) to the curb at the end of your driveway. This service does not include set up or assembly of items or removal of packaging materials.

• Your item will be shipped to a local delivery terminal.
• The delivery terminal will call you when your item arrives to schedule a delivery appointment.
• Deliveries are made between the hours of 8:00 AM and 5:00 PM Monday through Friday and will be scheduled as a 4-hour window.
• Your item will be delivered on a lift gate truck and will be taken off the truck by the delivery driver.
• Upon delivery please inspect your item(s). You will be required to sign a Proof of Delivery receipt. Please note any damage to the item or packaging on the delivery receipt or, if refusing delivery due to damage please note refused due to damage on this receipt.
• A signature is required for all deliveries; the driver is unable to complete delivery without a signed delivery receipt.

Please note: If you live down a road or driveway that the delivery truck cannot access without causing damage to the truck, we will be unable to complete delivery.

Your item will be packaged and shipped on a pallet.

Large items will be shipped via freight and the average shipping time is 7-14 business days.

Transit times are not guaranteed.

Damages and shortages must be notated on the delivery receipt and must be reported to DTLG Retail LLC dba Jackson Square within 48 hours. Consignee is responsible for keeping all items, packaging materials, etc until adjustor has inspected and made a determination.