FAQS

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY ORDER?

Orders typically take 1-3 business days to process before shipping*. Please note that high-volume days like holidays and launches can extend processing times. In addition, delivery delays may occur due to COVID-19.

*Please NOTE: Delays due to inclement weather or other unforeseen circumstances in your area or our shipping locations are not the responsibility of Jackson Square Mall. Unfortunately, Express Shipping options cannot be refunded under these circumstances.

We try to keep our customers informed of any delayed shipping issues. However, if you need a status update on your order, please email us at support@jsqmall.com for an update.

Business days refer to M-F and exclude national holidays or other holidays that Jackson Square Mall is closed during the year. 

DO YOU ACCEPT RETURNS?

Unfortunately, we do not accept returns or refunds. Due to the unique nature of our items, we can cannot accept returns. Any items returned to us will not be refunded.